Lambert Smollen Customer Services

Lambert Smollen prides itself on its customer service excellence and its attention to detail in all that we do. Using state of the art technology combined with over 23 years in the Real Estate business we have honed our service to meet our customer needs.

Sales Service
We strive to meet our customer needs, not only during the sales process but in terms of after sales as well. Not just satisfied with the fact that we totally pleased the customer and client during the sale and/or purchase of your new home, we provide an ongoing service, one of which is where buyers are presented with a gift once settlement has occurred.

Mail Drop Campaign
An ongoing innovative mail drop campaign is planned for the year, keeping Lambert Smollen in the forefront of potential customer's minds. We also use our systems to monitor and manage the effectiveness of the campaign process to ensure we are hitting the right customers all the time.

Database Marketing
Our Customer Management Systems (CMS) ensures that we keep in contact with our clients as and when you need us, without being to intrusive. CMS enables us to keep you informed at all times on specific items to look for in your new home and what is happening locally.

Colour Copier and Printer
In an effort to ensure that our clients have access to the finest quality brochures, the company decided to purchase a digital colour copier/printer/scanner and digital cameras. In addition, we use in house and external facilities to ensure we provide our customers with the best possible presentation for their home. Two of the most current graphic art packages were installed onto the computer to ensure premium quality brochures to distribute during the marketing campaign.

Information
Our Sales Consultants are now able, as always, to provide you with details on your home, by way of a Comparable Market Analysis (CMA), enabling you the Customer, to better understand the market value of your home.